Refund Policy

Refund Policy:

At KalaHouse, your satisfaction is our priority. If you encounter any issues with your purchase, we’re here to assist you through our straightforward refund policy. Please read the following guidelines:

1. Eligibility for Refund:
– To be eligible for a refund, contact our customer support within 15 days of receiving your order.
– The item must be unused, in its original condition, and with all tags and packaging intact.

2. Refund Process:
– Once your request is received and approved, we will initiate a refund to your original method of payment.

3. Refund Timeframe:
– Please allow a processing time of 5-7 business days for the refund to be reflected in your account. The exact duration may vary depending on your financial institution.

4. Non-Refundable Items:
– Custom or personalized items are exempt from our refund policy.

5. Return Shipping:
– If the return is due to a defect or an error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for the return shipping charges.

6. Refund Amount:
– The refund amount will be the purchase price of the item minus any shipping costs (if applicable).

7. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately. We may request photos or additional information to assess the issue.

8. Refund Status Updates:
– You will be notified via email once the refund is processed, including any pertinent details.

We value your trust in KalaHouse, and our team is dedicated to ensuring a smooth and fair refund process. If you have any questions or concerns, feel free to reach out to our customer support.