exchange policy

At KalaHouse, we strive to ensure your complete satisfaction with our handmade treasures. If, for any reason, you are not delighted with your purchase, we offer a hassle-free exchange policy. Here’s how it works:

1. Initiating an Exchange:
– Contact our customer support within 15 days of receiving your order.
– Clearly state the reason for the exchange.

2. Eligibility:
– Items must be unused, in their original condition, and with all tags and packaging intact.

3. Exchange Process:
– Once your exchange request is approved, we’ll provide instructions on how to return the item.
– Upon receiving the returned item, we’ll dispatch your new selection promptly.

4. Exceptions:
– Custom or personalized items are exempt from our exchange policy.