Return Policy

At Kala House, we want you to be happy with your purchase. However, we understand that sometimes things don’t work out as planned. This policy outlines the guidelines for returning handcrafted and handmade products on our platform.

What can be returned?

* Generally, returns are accepted for unused and unworn items within 5 days of receiving your order.
* Final sale items and custom-made products are not eligible for return unless damaged or defective upon arrival.
* Digital products cannot be returned.

Reasons for Return:

* Damaged or defective items upon arrival
* Incorrect item received
* Significant difference between product description and received item (e.g., size, materials)

Return Process:

1. Contact the Seller: Before initiating a return, please contact the Seller directly to discuss the issue. Sellers may have specific return procedures or offer solutions to address your concerns.
2. Initiate Return Request: If a resolution cannot be reached with the Seller, you can initiate a return request through your Kala House account. You will need to provide photos of the item and a brief explanation for the return.
3. Kala House Review: We will review your request and may contact the Seller for additional information.
4. Return Approval: Once approved, you will receive instructions on returning the item, including the return address and any necessary documentation.
5. Return Shipping: You are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
6. Refunds: Upon receiving the returned item and verifying its condition, Kala House will facilitate a refund to your original payment method. Please note that processing times for refunds may vary.

Additional Information:

* Original shipping costs are generally non-refundable.
* Kala House reserves the right to deny unreasonable or excessive return requests.
* For detailed information on a Seller’s specific return policy, please refer to the Seller’s profile or product listing.

We encourage you to communicate directly with Sellers regarding any return concerns. Kala House is here to assist in facilitating a smooth return process, but the ultimate return policy decision lies with the Seller.

Contact Us:

If you have any questions regarding this return policy, please contact Kala House customer support at support@kalahouse.in