Terms and Conditions
Welcome to Kala House, your one-stop shop for unique, handcrafted, and handmade products! By using our platform, you agree to these Terms & Conditions (“Terms”).
1. About Kala House
Kala House is a social e-commerce platform that connects artisans and crafters (“Sellers”) with you, our valued customers (“Buyers”). We provide a platform for Sellers to showcase and sell their creations, and for Buyers to discover and purchase these unique items.
2. User Accounts
To use all features of Kala House, you may create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.
3. Seller Terms
* Listing Products: You represent and warrant that you have the right to sell the products you list on Kala House.
* Product Descriptions: Your listings must accurately describe the products you offer, including materials, sizes, and any limitations.
* Pricing and Availability: You are responsible for setting and maintaining accurate pricing and availability information for your products.
* Shipping and Fulfillment: You are responsible for fulfilling orders placed by Buyers and shipping products in a timely manner according to your chosen shipping policies.
* Customer Service: You agree to provide excellent customer service to Buyers, including responding promptly to inquiries and resolving any issues that may arise.
4. Buyer Terms
* Product Information: We encourage you to carefully review product descriptions and seller policies before making a purchase.
* Payment: You agree to pay for your purchases using the secure payment methods offered on Kala House.
* Order Acceptance: While we strive to ensure order fulfillment, Sellers have the right to refuse orders at their discretion.
* Shipping and Delivery: Shipping times and costs will vary depending on the Seller’s location and your chosen shipping method. Refer to the Seller’s policies for details.
* Returns and Refunds: Returns and refund policies are set by individual Sellers. Please review these policies before making a purchase.
5. Intellectual Property
Content on Kala House, including product listings, designs, and trademarks, is the property of the respective Sellers or Kala House. You may not use any content for commercial purposes without express written permission.
6. User Conduct
You agree to use Kala House in a lawful and respectful manner. This includes prohibiting:
* Uploading illegal content or content that infringes on the rights of others.
* Posting harassing, threatening, or abusive content.
* Spamming or engaging in other deceptive practices.
7. Disclaimer
Kala House acts as a platform and does not take ownership of products sold. We are not responsible for the quality, safety, or accuracy of product descriptions.
8. Limitation of Liability
Kala House shall not be liable for any damages arising from your use of the platform, including but not limited to product defects, shipping delays, or seller misconduct.
9. Termination
We reserve the right to terminate your account or restrict your access to Kala House for any violation of these Terms.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.
11. Updates to Terms
Kala House may update these Terms at any time. We will post any changes on the platform. Your continued use of Kala House after the posting of any changes constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions regarding these Terms, please contact us at support@kalahouse.in
We appreciate your understanding and cooperation. Happy shopping on Kala House!